Shipping policy

Shipping Policy – Zangizo

At Zangizo, we are committed to delivering your pet accessories quickly, safely, and efficiently. Please review our Shipping Policy to understand how orders are processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation
  • Orders are not processed, shipped, or delivered on weekends or public holidays
  • Customers will receive an order confirmation email after placing an order

2. Shipping Time

We currently ship to eligible domestic and international locations.

United States Orders
Estimated delivery time: 3–7 business days

International Orders
Estimated delivery time: 7–15 business days

Delivery times may vary depending on destination, customs clearance procedures, and carrier operations.

3. Shipping Charges

  • Free shipping may be offered on selected products, promotions, or qualifying orders
  • Standard shipping fees may apply depending on destination and order value
  • Shipping costs will be displayed during checkout before payment confirmation

4. Order Tracking

Once an order has been shipped, customers will receive tracking information via email so they can monitor shipment status and delivery progress.

5. Delays & Delivery Issues

Although we aim to deliver all orders on time, delays may occur due to:

  • High order volume
  • Weather conditions
  • Customs procedures
  • Carrier or logistics disruptions
  • External circumstances beyond our control

Zangizo is not responsible for delays caused by third-party shipping providers.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Zangizo is not responsible for lost deliveries or delays caused by incorrect addresses or contact information submitted by customers.

7. Lost or Damaged Packages

If an order arrives damaged or appears lost, please contact us within 48 hours of delivery confirmation.

We will review the issue and work toward an appropriate solution.

8. Contact Us

For questions regarding shipping or order delivery, contact us:

Email: helpandcontact@zangizo.com
Phone: +1 256-342-8714
Website: zangizo.myshopify.com
Address: 10 Lee Road 2137, Phenix City, AL 36870

Thank you for shopping with Zangizo.