Refund policy

Return and Refund Policy – Zangizo

At Zangizo, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

We offer a 7-day return policy, meaning customers may request a return within 7 days after receiving their order.

To qualify for a return:

  • The item must be unused and in original condition
  • The item must be returned in its original packaging
  • Proof of purchase (receipt or order confirmation) is required

2. Non-Returnable Items

The following items are not eligible for return:

  • Used items
  • Damaged products not caused by shipping or our error
  • Products returned without original packaging
  • Certain hygiene-related pet products (when applicable)

3. Return Process

To request a return:

  1. Contact our support team
  2. Provide your order number and reason for return
  3. Follow the instructions provided by our team

Returns sent without prior authorization may not be accepted.

Contact for Returns

📧 Email: helpandcontact@zangizo.com

📞 Phone: +1 256-342-8714

📍 Address:
10 Lee Road 2137
Phenix City, AL 36870
United States

4. Refunds

After receiving and inspecting the returned item:

  • Customers will be informed whether the refund is approved or rejected
  • Approved refunds are processed within 5–10 business days

Refunds will be issued to the original payment method whenever possible.

5. Shipping Costs

  • Customers are responsible for return shipping fees unless the item is defective, damaged, or incorrect
  • Original shipping fees are generally non-refundable

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours after delivery
  • Provide photos or videos showing the issue

After review, we may provide a replacement or refund when applicable.

7. Order Cancellations

Orders may be canceled within 12 hours after placement.

Orders already processed or shipped may no longer be eligible for cancellation.

8. Late or Missing Refunds

If your refund has not been received:

  • Check your bank account again
  • Contact your payment provider or bank
  • Contact our support team if the issue continues

9. Contact Us

For questions regarding returns or refunds:

Email: helpandcontact@zangizo.com
Phone: +1 256-342-8714
Website: zangizo.myshopify.com
Address: 10 Lee Road 2137, Phenix City, AL 36870

Thank you for shopping with Zangizo. We appreciate your trust and support.